Customer Behaviour

At BROKEN and School Threads, we have adopted a zero tolerance policy on abusive or threatening behaviour from customers. Our staff have the right to feel safe in the workplace at all times.

This is behaviour or language (written or spoken) that could cause our staff to feel afraid, threatened or abused. This includes threatening emails, telephone calls, meetings, and comments on social media or elsewhere.

For example:

• insulting or degrading language, including inappropriate banter, innuendo or malicious allegations
• any form of physical violence or threats of physical violence
• derogatory racist, sexist, ageist, or homophobic remarks
• comments relating to disability, perceived gender, religion, belief, or any other personal characteristic

This list is not exhaustive.

ALL instances will be reported to the Affinity Security Team and/or the Police, with accompanying written/CCTV footage.